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Return Policy

Please allow up to 5 business days for your Product Return (RMA) to be received, tested, processed and completed.  

Return Policy and Guidelines

September 16, 2019

GetFPV Select

GetFPV offers an additional (15) days return period for our GetFPV Select VIP (Very Important Pilot) Members. 

New and Unused Product

GetFPV offers a (30) day return policy on all new unopened equipment, starting from the date the product(s) was delivered to the customer. Anything beyond (30) days of delivery will not be eligible for return. If the product(s) received have been opened, used or damaged, no return options will be offered. If the item is in brand new condition but requires to be repackaged a (15%) restocking fee will be applied. The shipping cost for any unwanted product will not be refunded by GetFPV (It is recommended to choose a return shipping method with tracking).

General Accessories

Products not specifically listed, such as; antennas, monitors, hardware, and general accessories are covered by a (30) day manufacture defect warranty. If a problem occurs from a defect in the product an exchange or store credit will be issued. GetFPV holds the right to refuse any products which have been deemed to be damaged by the customer and not related to a manufacturer issue.  

FPV Cameras

FPV cameras are covered by a (30) day manufacturer defect warranty. The warranty does not cover damage from external forces, electrical fire, power surges, water damage, or tampering. Once approved, an exchange or store credit will be provided.

FPV Goggles

FPV goggles carry a (30) day warranty in the event of a manufacturer defect. The manufacturer's warranty does not cover any damage caused by drops,  wear and tear, water damage, electrical damage or damage caused by user alterations. Returns due to “bad fitment” are subject to (%15) restocking fee.

If you purchased Fat Shark Attitude V5 FPV GogglesFat Shark Scout FPV GogglesFat Shark Recon V3 FPV Goggles between June 12, 2019, and June 30, 2019, GetFPV extended our warranty to 90 days from the day we ship your order in the event of a manufacturer defect. 

Flight Controllers / ESC / VTX

All flight controllers (FC), electronic speed controllers (ESC), video transmitters (VTX), power distribution boards (PDB) and similar electronic components are covered under a (15) day Getfpv warranty. These items are covered in the event of a manufacturer defect. This policy does not cover any of the following: user error, damage to the components upon install/dismantle, modifications, power surges, electrical fire or water damage. (GetFPV recommends testing all components for shorts before supplying power).

Motors / Servos

Motors and servos sold by GetFPV are covered by a (30) day warranty for manufacturer defects. If an issue occurs within (30) days; GetFPV will exchange the defective product. If the product is unavailable or has been discontinued, a store credit may be issued. Motors with physical damage, modifications or general abuse will not be eligible to receive a credit and will be disposed of. NOTE** Please check all motor screws for proper length before spinning up.

Ready-to-Fly

Ready-to-Fly drones built and sold by GetFPV carry a (15) day return policy. In the occurrence of a malfunction, GetFPV will repair or replace it with an original or similar model. If a replacement model is not available a store credit may be issued instead. GetFPV hold the right to refuse any return which shows signs of; modification, fire/water damage, electrical short or general misuse. GetFPV recommends inspecting all RTF’s thoroughly before supplying battery power.

DJI Product

All DJI products are covered under a (14) day return policy for unopened and unregistered items. If the unwanted products have been used or opened GetFPV will not be able to accept the return. ** DJI requests that all warranty/defective claims be handled directly between the DJI and the Consumer. http://www.dji.com/service/policy  

If you purchased these DJI FPV Digital Equipment on or before August 31, 2019, GetFPV extended our returned policy on unopened and unregistered items to 30 days from the day we shipped your order.  GetFPV reserves the right to inspect the RMA package before issuing a refund.  

GetFPV Select Members gets an additional 15 days all the time. Total 45 days if purchased made on or before August 31, 2019, and 30 days for purchased made after August 1, 2019.

Batteries

Batteries produced and sold by GetFPV carry a (15) day warranty covering dead on arrival (DOA) and manufacture defects. Excludes all batteries that show signs of misuse, overcharging, impact damage or water damage. All battery returns must be approved by GetFPV via an emailed image of defective battery to support@getfpv.com, Upon approval please dispose of the damaged battery in a safe manner and the exchange or credit will be issued.   

Exclusions

GetFPV does not offer a refund on Premium Technical Support services purchased.  However, the value remains in Premium Technical Support can be used as a payment method (same as GetFPV giftcards).

Return process

  1. Request a Return/Exchange online or over the phone with a GetFPV Representative.

  2. Once accepted please ship the package back to GetFPV via economy shipping. GetFPV will refund you for the economy shipping once the item is received, GetFPV WILL NOT refund expedited shipping. (overnight, Two-day)   

  3. Please allow 3-5 business days for processing once your order arrives at our facility. Items requiring extensive testing could take up to 7-14 business days.

  4. An exchange or credit will be issued to the customer once approved by a GetFPV representative.

*All returns and exchanges are at the discretion of GetFPV.    

 

Reimbursement for the return shipping cost only applies to actual shipping cost or postage, this does not include shipping or packing materials.