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Return Policy

Please allow up to 5 business days for your Product Return (RMA) to be received, tested, processed and completed.  

Return Policy and Guidelines

November 20, 2018

New and Unused Product purchased during 2018 Holiday

During the Holiday season, GetFPV extends return policy on all new unopened equipment from (30) days to January 31, 2019November 16, 2018 through December 31, 2018 are consider the GetFPV Holiday Purchase Period.  Anything purchased outside of the GetFPV Holiday Purchase Period will follow our normal return policy set below. 

New and Unused Product

GetFPV offers a (30) day return policy on all new unopened equipment, starting from the date the product(s) was delivered to the customer. Anything beyond (30) days of delivery will not be eligible for return. If the product(s) received have been opened, used or damaged, no return options will be offered. If the item is in brand new condition but requires to be repackaged a (15%) restocking fee will be applied. The shipping cost for any unwanted product will not be refunded by GetFPV (It is recommended to choose a return shipping method with tracking).

General Accessories

Products not specifically listed, such as; antennas, monitors, hardware, and general accessories are covered by a (30) day manufacture defect warranty. If a problem occur from a defect in the product an exchange or store credit will be issued. GetFPV holds the right to refuse any products which has been deemed to be damaged by the customer and not related to a manufacturer issue.  

FPV Cameras

FPV cameras are covered by a (30) day manufacturer defect warranty. The warranty does not cover damage from external forces, electrical fire, power surges, water damage, or tampering. Once approved, an exchange or store credit will be provided.

FPV Goggles

FPV goggles carry a (30) day warranty in the event of a manufacturer defect. The manufacturer warranty does not cover any damage caused from drops,  wear and tear, water damage, electrical damage or damage caused by user alterations. Returns due to “bad fitment” are subject to (%15) restocking fee.

Flight Controllers / ESC / VTX

All flight controllers (FC), electronic speed controllers (ESC), video transmitters (VTX), power distribution boards (PDB) and similar electronic components are covered under a (15) day Getfpv warranty. These items are covered in the event of a manufacturer defect. This policy does not cover any of the following: user error, damage to the components upon install/dismantle, modifications, power surges, electrical fire or water damage. (GetFPV recommends testing all components for shorts before supplying power).

Motors / Servos

Motors and servos sold by GetFPV are covered by a (30) day warranty for manufacturer defects. If an issue occurs within (30) days; GetFPV will exchange the defective product. If the product is unavailable or has been discontinued, a store credit may be issued. Motors with physical damage, modifications or general abuse will not be eligible to receive a credit and will be disposed of. NOTE** Please check all motor screws for proper length before spinning up.

Ready-to-Fly

Ready-to-Fly drones built and sold by GetFPV carry a (15) day return policy. In the occurrence of a malfunction GetFPV will repair or replace it with original or similar model. If a replacement model is not available a store credit may be issued instead. GetFPV hold the right to refuse any return witch show signs of; modification, fire/water damage, electrical short or general misuse. GetFPV recommends inspecting all RTF’s thoroughly before supplying battery power.

DJI Product

All DJI products are covered under a (14) day return policy for unopened items. If the unwanted products has been used or opened GetFPV will not be able to accept the return. ** DJI requests that all warranty/defective claims be handled directly between the DJI and the Consumer. http://www.dji.com/service/policy  

Batteries

Batteries produced and sold by GetFPV carry a (15) day warranty covering dead on arrival (DOA) and manufacture defects. Excludes all batteries that show signs of misuse, overcharging, impact damage or water damage. All battery returns must be approved by GetFPV via emailed image of defective battery to support@getfpv.com, Upon approval please dispose of the damaged battery in a safe manner and the exchange or credit will be issued.   

Taranis Radios

GetFPV proudly backs all Taranis radios with a (1) year parts and labor warranty! As a Premium FrSKY Dealer, there is no need to worry about repairing your radio if something goes wrong, request an RMA with GetFPV and we can get the return and repair process started for you . However the warranty does not cover damage caused by user error or misuse. Please allow us a sufficient amount of time to complete the repair to assure the highest job quality.

 

Return process

  1. Request a Return/Exchange online or over the phone with a GetFPV Representative.

  2. Once accepted please ship the package back to GetFPV via economy shipping. GetFPV will refund you for the economy shipping once the item is received, GetFPV WILL NOT refund expedited shipping. (overnight, Two-day)   

  3. Please allow 3-5 business days for processing once your order arrives at our facility . Items requiring extensive testing could take up to 7-14 business days.

  4. An exchange or credit will be issued to the customer once approved by a GetFPV representative .

*All Returns and exchanges are at the discretion of GetFPV.    

 

Reimbursement for the return shipping cost only applies to actual shipping cost or postage, this does not include shipping or packing materials.