Welcome to GetFPV My Account My Wishlist Log In

GetFPV Values - Customer Services

MOST POPULAR HELP TOPICS

EMAILS FROM GetFPV.COM

GetFPV.com will on occasion send out emails regarding upcoming sales and events. We also send an email announcing new products, which is usually done bi-weekly.

Click here to subscribe or unsubscribe.

We want to communicate with you only if you want to hear from us, or if we need to inform you about your order. When you make a purchase, we will send you emails regarding your order and, from time to time, may also need to contact you via telephone or traditional mail.

We may also send emails regarding an order confirmation, shipping notification, or that there was a problem with your order. It is important that you enter a valid email address when you order so that we may properly communicate with you. At no time will we add your email address to our email list, unless we have your permission to do so.

MAY I CANCEL OR CHANGE MY ORDER AFTER IT IS SUBMITTED?

GetFPV begins processing your order immediately therefore it may not be possible to cancel the order. Requests for cancellations may be conducted by phone or email only. To request the status of your order, please call our Customer Care Center at 941-444-0021 during business hours Monday – Friday 9am to 6pm Eastern.

We apologize but order details including item, address changes, and credit card information may not be changed or modified after they are submitted. A new replacement order must be submitted to correct any customer or order information that is in error. Please contact Customer Care to assist you with your request.

WHAT FORMS OF PAYMENT DOES GetFPV.COM ACCEPT FOR ONLINE PURCHASES?

We currently accept the following forms of payment for online purchases:

Master Card, Visa, Discover, American Express
  • Visa
  • MasterCard
  • American Express
  • Amazon Pay
  • PayPal

We are unable to accept cash, checks and credit vouchers for online purchases. GetFPV.com does not require that your billing address be within the Continental U.S., Alaska, Hawaii, US Virgin Islands and Puerto Rico. We can accept orders placed with overseas bank credit cards or international billing addresses.

WILL I BE CHARGED SALES TAX ON MY ORDER?

GetFPV does collect sales tax on orders that are shipped to an address in the state of Florida.

GetFPV does collect sales tax on orders that are shipped to an address in the state of Florida and to other states as required by individual state sales tax nexus laws.

  • California state tax laws require that companies collect sales tax on internet orders according to the California state sales tax nexus rules. GetFPV.com must comply with this law on all shipments to California.
  • The state of Colorado requires that sales or use tax is due on certain purchases made from GetFPV.com and that the state requires that the purchaser file a sales or use tax return. For additional information please go to the Colorado Department of Revenue's website, www.colorado.gov.
  • The state of Vermont requires that sales or use tax is due on certain purchases made from GetFPV.com and that the state requires that the purchaser file a sales or use tax return. For additional information please go to the Vermont Department of Revenue's website, tax.vermont.gov.
  • The state of Kentucky requires that sales or use tax is due on certain purchases made from GetFPV.com and that the state requires that the purchaser file a sales or use tax return. For additional information please go to the Kentucky Department of Revenue's website revenue.ky.gov.
  • The state of South Dakota requires that sales or use tax is due on certain purchases made from GetFPV.com and that the state requires that the purchaser file a sales or use tax return. For additional information please go to the South Dakota Department of Revenue's website dor.sd.gov.
  • The state of Tennessee requires that sales or use tax is due on certain purchases made from GetFPV.com and that the state requires that the purchaser file a sales or use tax return. For additional information please go to the Tennessee Department of Revenue's website www.tn.gov.
  • The state of South Carolina requires that sales or use tax is due on certain purchases made from GetFPV.com and that the state requires that the purchaser file a sales or use tax return. For additional information please go to the South Carolina Department of Revenue's website dor.sc.gov.
  • The state of Oklahoma requires that sales or use tax is due on certain purchases made from GetFPV.com and that the state requires that the purchaser file a sales or use tax return. For additional information please go to the Oklahoma Department of Revenue's website www.ok.gov.
  • The state of Connecticut requires that sales or use tax is due on certain purchases made from GetFPV.com and that the state requires that the purchaser file a sales or use tax return. For additional information please go to the Connecticut Department of Revenue's website www.ct.gov.
  • The state of Maine requires that sales or use tax is due on certain purchases made from GetFPV.com and that the state requires that the purchaser file a sales or use tax return. For additional information please go to the Maine Department of Revenue's website www.maine.gov.
  • The state of Massachusetts requires that sales or use tax is due on certain purchases made from GetFPV.com and that the state requires that the purchaser file a sales or use tax return. For additional information please go to the Massachusetts Department of Revenue's website www.mass.gov.
  • The state of Washington requires that sales or use tax is due on certain purchases made from GetFPV.com and that the state requires that the purchaser file a sales or use tax return. For additional information please go to the Washington Department of Revenue's website dor.wa.gov.

If you are placing an order on behalf of a tax exempt organization, please email or fax your proof of tax exempt status to support@GetFPV.com.

WHEN WILL MY CREDIT CARD BE CHARGED FOR AN ORDER?

Your credit card will be charged immediately after you placed an online order in most cases. 

WHAT IS YOUR PRICING POLICY?

GetFPV offers a wide variety of products at fair, competitive prices every day. Product pricing can vary from day to day depending on current promotions and discounts.  

In the event of a pricing or product description error, GetFPV reserves the right to correct errors, inaccuracies and to change or update information at any time without notification. GetFPV effective dates for sales and offers are based on Eastern Time only. Prices and availability are subject to change without notice. If you have saved an item in your shopping cart, please be aware item pricing and availability may have changed since adding to the shopping cart.

GetFPV is now offering Price Match Gurantee.

DOES GetFPV HAVE A CATALOG?

GetFPV does not produce a catalog. We do have sales published on social media and emails. As our sales usually run for a short time period, we do not mail our fliers. Register your email address with us so that you receive current sale information. Click here to register. Or join our Facebook Group here.

WHERE CAN I CONNECT WITH GetFPV?

Connect with us for exclusive offers and the latest updates on the latest FPV and drone Life.

Click here to be directed to our Facebook page.

Click here to be directed to our Instagram page.

Click here to be directed to our YouTube page.

Click here to be directed to our Twitter page.

GetFPV.COM SITE REQUIREMENTS

GetFPV strives to create a friendly & helpful online experience. The website is best viewed by the following browsers via desktop or tablet:

  • Internet Explorer (version 11)
  • Mozilla Firefox (version 30 or higher)
  • Chrome
  • Safari

GetFPV.com does utilize Javascript & requires Cookies to be enabled to complete a transaction. For more information on how to manage your Cookies click here.

WHERE CAN I FIND MORE INFORMATION ON GetFPV?

To learn more about GetFPV in the drone community click here.

To view our privacy policy click here

To learn about joining our team click here

WHAT ARE THE BENEFITS OF REGISTERING FOR A GetFPV SHOPPER ACCOUNT?

GetFPV.com Shopper Account benefits include:

  • express checkout
  • view order history
  • create and save wish lists
  • track current orders
  • save an address book

Click here to get started.

WHAT IF I RECEIVED DAMAGED OR DEFECTIVE ITEMS?

If you receive a damaged or defective item, contact a Customer Care Associate through our, email Support@GetFPV.com or call 941-444-0021. Please be sure to have your order number, item info and tracking number from your original confirmation e-mail. Please know in some cases we may ask for pictures of the damage to for our quality control purposes.

If you do not contact Customer Service, you are responsible for all return shipping charges.

ATTENTION CALIFORNIA RESIDENTS:

Prop 65 Warning:All products may not meet California Proposition 65 requirements. GetFPV products meet all applicable federal safety and warning requirements as enforced by the United States Federal Government. For more information about Prop 65 please visit: www.oehha.ca.gov/prop65/getNSRLs.html.

COPYRIGHT & TRADEMARK NOTICE

GetFPV.com and the web pages accessed thereby are owned by GetFPV LLC. and/or its third-party licensors. All trademarks and service marks appearing in these web pages, as well as all other proprietary materials depicted herein (the text, images, photographs, graphics, user interface, and other content), are protected from reproduction, imitation, dilution or confusing or misleading use under national and international copyright and trademark laws, as applicable. Except where expressly stated otherwise, you are not permitted to copy reproduce, modify, distribute, display, transmit, adapt or change in any way any aspect of these web pages for any other purpose whatsoever without the prior written permission of GetFPV and/or its third-party licensors. © 


GetFPV LLC and/or its third-party licensors. All rights reserved.