Effective date: August 25, 2026

1. Scope

This SMS Privacy Policy explains how GetFPV, a Lumenier brand operated by Lumenier - GetFPV LLC, collects,
uses, protects, and discloses personal information in connection with conversational SMS customer support.
This policy supplements the GetFPV website Privacy Policy.

2. Information We Collect

- Mobile telephone number and SMS opt-in or opt-out status.
- Date, time, source, and method of consent, when available.
- Content of messages exchanged with GetFPV personnel.
- Support details voluntarily provided, such as an order number, shipment issue, return request, product-support
question, or preferred contact information.
- Operational records needed to route, deliver, secure, troubleshoot, and document the service.
Do not send payment-card information, passwords, government identification numbers, or other highly sensitive
information by SMS.

3. How We Use SMS Information

- Provide and manage one-to-one customer support requested by the recipient.
- Respond to questions about orders, shipping, delivery, returns, exchanges, and product support.
- Send required opt-in, opt-out, HELP, and service-related notices.
- Maintain consent and suppression records and honor STOP requests.
- Protect the service, prevent misuse, troubleshoot delivery, and comply with applicable obligations.
GetFPV does not use this Teams SMS campaign for marketing, promotions, bulk messaging, automated alerts, or
API-driven interactions.

4. How We Share SMS Information

GetFPV may disclose SMS information to service providers that support delivery, telecommunications, hosting, security,
customer support, recordkeeping, or legal compliance. Providers may process information only for authorized purposes
and subject to applicable obligations.
GetFPV may disclose information when reasonably necessary to comply with law, respond to valid process, protect
rights or safety, investigate misuse, or complete a corporate transaction with appropriate safeguards.
Mobile opt-in information and consent will not be shared with third parties for marketing purposes. GetFPV
does not sell mobile opt-in information.

5. Opt-Out and Communication Choices

Reply STOP to stop further messages from that number. A confirmation will be sent, and messaging stops unless the
recipient later replies START. Reply HELP for assistance.
An SMS opt-out does not prevent communication through another channel when necessary to complete a request, fulfill
an order, comply with law, or respond through that channel.

6. Data Retention

GetFPV retains SMS information only as long as reasonably necessary for customer support, consent and suppression
records, security, dispute resolution, and legal or regulatory obligations. Retention varies by information type and
applicable requirements.

7. Data Security

GetFPV uses reasonable administrative, technical, and physical safeguards designed to protect SMS information. No
messaging or storage system can be guaranteed completely secure.

8. Children's Privacy

The service is intended for individuals who can lawfully consent. GetFPV does not knowingly use this conversational
SMS service to collect personal information from children in violation of applicable law.

9. Policy Changes

GetFPV may update this policy to reflect service or requirement changes. The effective date identifies the current
version.

10. Contact GetFPV

Questions, privacy requests, or concerns may be submitted to [email protected], +1 (941) 444-0021, or the
GetFPV Contact page.